The Emails Tab: Seeing What Families Receive
A log of every email the system has sent — view the content, check delivery status, and resend.
Written By Dan
Last updated About 2 months ago
Musician Quest sends email on your studio's behalf - welcome emails, progress updates, reminders.
The Emails tab is the log of all of it, so you're never in the dark about what a family or teacher received.
What each entry shows
- The recipient
- The email - subject line and a preview of the content
- The trigger - what caused the email (a welcome, a reminder in the user journey, a role change, being added to the school, and so on)
- The status - whether it was delivered
- When it was sent
What you can do
Two actions are available on every email:
- View the full content of the email exactly as it went out.
- Resend it - the fix for the most common front-desk email question there is.
Filtering
Narrow the log by Status, Recipient, Trigger, or Time.
When this tab saves the day
- "I never got the welcome email." Look up the recipient, check the status, view what was sent, and resend it - a thirty-second resolution while the parent is still at the desk.
- "What did that email say?" When a family calls with a question about an email, you can view the exact content they're looking at instead of guessing.
- Checking on a new teacher or admin. Confirm their welcome email went out and was delivered before assuming a login problem.
Why this matters more than it looks
The automatic family email is the heart of Musician Quest's retention engine - and this tab is your proof it's working. A quick glance confirms progress emails are flowing to families, welcome emails are landing, and nothing is silently stuck.
Draft note: add Emails tab screenshot; confirm the full list of trigger types worth documenting.
Was this helpful?
More in The Owner Dashboard
Owner Dashboard Overview: What You Can See at a GlanceManaging People: The Everyone, Teachers, Families, and Students TabsTracking Student Progress with the Student Quests TabAdding and Managing Admin AccountsStill need help? Ask the team