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The Owner Dashboard

The Emails Tab: Seeing What Families Receive

A log of every email the system has sent — view the content, check delivery status, and resend.

Written By Dan

Last updated About 2 months ago

Musician Quest sends email on your studio's behalf - welcome emails, progress updates, reminders.

The Emails tab is the log of all of it, so you're never in the dark about what a family or teacher received.

What each entry shows

  • The recipient
  • The email - subject line and a preview of the content
  • The trigger - what caused the email (a welcome, a reminder in the user journey, a role change, being added to the school, and so on)
  • The status - whether it was delivered
  • When it was sent

What you can do

Two actions are available on every email:

  • View the full content of the email exactly as it went out.
  • Resend it - the fix for the most common front-desk email question there is.

Filtering

Narrow the log by Status, Recipient, Trigger, or Time.

When this tab saves the day

  • "I never got the welcome email." Look up the recipient, check the status, view what was sent, and resend it - a thirty-second resolution while the parent is still at the desk.
  • "What did that email say?" When a family calls with a question about an email, you can view the exact content they're looking at instead of guessing.
  • Checking on a new teacher or admin. Confirm their welcome email went out and was delivered before assuming a login problem.

Why this matters more than it looks

The automatic family email is the heart of Musician Quest's retention engine - and this tab is your proof it's working. A quick glance confirms progress emails are flowing to families, welcome emails are landing, and nothing is silently stuck.

Draft note: add Emails tab screenshot; confirm the full list of trigger types worth documenting.